or contact us from our "Contact Us" page ... the link is above in the menu bar.
Fast and Easy Shipping!Shipping is
only $7.00 on all orders (Lower 48 U.S. States and D.C. only). We generally ship via USPS,
though larger items such as playtables and furniture may ship via UPS or FedEx
as they will arrive to you directly from the manufacturer via the carrier of
their choice.
For Alaska, Hawaii, Military addresses and international customers: An
estimated shipping total will be calculated at checkout; we may need to charge
more for shipping depending on your actual purchase. We will contact you prior
to shipping your order if there is shipping adjustment to be made. Sorry, we
only ship playtables, furniture, large sets, etc. to non-military addresses in
the lower 48 U.S. states and D.C. Also, any item shipped to you directly from
the manufacturer can only be shipped to non-military addresses in the lower 48
U.S. states and D.C.
Sales Tax
You
pay zero sales tax, unless your order is sent to a resident of
Texas.
Customer Service
We are proud of our commitment to
quality customer service. Please email us at brightpenguin@gmail.com.
Returns/Exchanges
We accept returns or exchanges on
everything we sell except for clearance items. Returns must be sent within
thirty days of your purchase date. Please return our merchandise back to us
unused and in the original packaging, otherwise, you may not receive full credit
if your items are not in saleable condition. If your return brings the total
value of your order under $45 you will be charged for shipping. For orders with
a total value between $0 and $44.99, shipping is $9.99. You must contact us
directly for a return authorization number and return address information prior
to making the return.
Legal
Notices:
Pricing: We make every effort to be certain that our pricing information is
accurate. Since we are human, we do make typos and pricing errors. We will
cancel any orders placed under these conditions and we will not adjust prior
orders already placed with us to honor these false prices. We do appreciate your
understanding!
Thank you for being a Bright Penguin!!!
